An EscapeShoes experience

What can you expect when you place an order?

There are many of us that show some concern at the time of buying any item online, but when it’s clothes and, especially, shoes, we’ve even more doubts. Is it a trustworthy store? Are the products original? And if I don’t like it or it doesn’t fit, can I return it or exchange it? It takes a while to arrive, but is it worth the wait?

These are just some of the questions that sometimes come up, and at EscapeShoes we want you to find the answer to all of them, and not such any answer, but the best one! On today’s post, we tell you what you can expect when placing an order at our online store, and, as an example, we talk about Inês Silva’s, Pinkie Love blogger, personal experience.

The first thing that you’ll find as you come into our online space is simplicity and comfort. The design of our website is aimed for you to find what you’re looking for quickly, with access to our promotions and news on the first page. On the “Brands” marker you can find all the brands that we work with and by clicking on their logo, you’ll directly access their products.

If, as you find the shoes of your dreams, it turns out that you can’t find the desired size, you can get immediately in touch with us through a simple form. Someone from our team will answer you as soon as possible. Sometimes, a model runs out and we’ll never receive it again, but other times we can order the product that you’re looking for, in your size.

And what happens when I find the shoes that I want or those boots that I love and my size is available? It’s very easy! Select the “Add to cart” option and the product will be added to your cart. You can immediately buy it or see other things and place your order afterwards. If you’re already registered, you just need to access your account. If not, introduce your data. It’ll be kept for future purchase, but of course everything’s confidential!

After selecting the method of payment, we receive a notice with your order, and we prepare everything while waiting for the payment confirmation. Then, we send the parcel to the address that you want to. The estimated delivery time varies from country to country, but the parcels always arrive safely!

And what thrill it is to receive the shoes at home! We’re responsible for making sure that the product’s in the best conditions and we pack it with a lot of care so that you receive it in perfect state. Besides, since every detail, you’ll find inside a little surprise: sweets, an aromatic pouch, a thank-you note…

Inês Silva, from the Pinkie Love blog, enjoyed her first shopping experience, so much that it’s already her third! And some time ago, she received at home a pair of completely white Converse sneakers that she absolutely loves. Inês noticed that something was different when comparing with previous purchases: in 2016 we’ve changed the look of our boxes. See how beautiful they look now:

Inês didn’t have any problem with her choice. The Converse sneakers are very comfortable and she was after them for quite some time, so she was very happy with her purchase. If your case is not the same and you’ve some problem with your shoes, for example, they’re too big, you can easily exchange them for another size or model. You can also ask for a refund. You just need to borne the shipping costs.

Among the conveniences that we offer, you’ll be able to find a phone number to get in touch with us if you need to and a chat available every day through which you’ll be able to clarify any doubts or place your order. At EscapeShoes, we like that our customers feel that they receive the best service, so we take care of every detail!

Furthermore, we believe that your opinion’s the most important and we work to make it better each day. Therefore, we like to read your messages that enrich and help us to get better. So, place your order at EscapeShoes, and tell us your experience!